FAQ

Is shipping included with my purchase?

Yes, all orders placed through our store qualify for free shipping. No minimum order value is required.

What is your store’s address and contact information?

You can reach us at 3260 State Route 90, Aurora, NY 13026. For assistance, email mackenzie-childs@gmail.com or call 800 327 8586.

Are your products individually handcrafted?

Many of our home décor pieces feature studio craftsmanship or hand-applied decorative details. Because of these finishing techniques, slight differences in appearance may occur from one item to another, making each piece unique.

What should I do if I want to return an item?

Please contact us within 14 days of your purchase or receipt, providing your order number so we can assist you. Additional information about eligibility and the return process is available on our Returns page.